1. Eligibility for Refunds and Returns
- Our refund and return policy lasts 7 days from the date of delivery.
- Refunds and replacements are only offered for damaged, defective, or incorrect products.
- We do not accept returns or refunds for products due to customer preference changes (e.g., size, color, or design choice).
2. Reporting Damaged or Defective Products
- If you receive a damaged, defective, or incorrect product, please contact us at hello@imaginatio.shop within 7 days of receiving your order.
- Provide clear photos of the product and packaging to support your claim.
- Upon verification, we will offer either a replacement product or a full refund.
- There is no need to return damaged or defective products.
3. Refund Process
- Approved refunds will be processed within 7-14 business days.
- Refunds will be credited to the original payment method.
4. Non-Returnable Items
- Items that are damaged due to misuse
5. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange, please contact us at hello@imaginatio.shop.
6. Contact Us
For any further questions about refunds, please contact us at hello@imaginatio.shop.