1. Eligibility for Refunds and Returns

• Our refund and return policy lasts 7 days from the date of delivery.
• Refunds and replacements are only offered for damaged, defective, or incorrect products.
• We do not accept returns or refunds for products due to customer preference changes (e.g., size, color, or design choice).

2. Reporting Damaged or Defective Products

• If you receive a damaged, defective, or incorrect product, please contact us at hello@imaginatio.shop within 7 days of receiving your order.
• Provide clear photos of the product and packaging to support your claim.
• Upon verification, we will offer either a replacement product or a full refund.
• There is no need to return damaged or defective products.

3. Refund Process

• Approved refunds will be processed within 7-14 business days.
• Refunds will be credited to the original payment method.

4. Non-Returnable Items

• Items that are damaged due to misuse

5. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, please contact us at hello@imaginatio.shop.

6. Contact Us
For any further questions about refunds, please contact us at hello@imaginatio.shop.