1. Order Processing Time
All orders are processed within 1-2 business days.
Orders are not processed or shipped on weekends or public holidays.
You will receive an email notification once your order has been placed.
2. Shipping Territory
Currently, we only ship within the United States.
International shipping is not available at this time.
3. Shipping Times
US Domestic Shipping: Estimated delivery time is 2-5 business days after processing.
Delivery times may vary due to carrier delays, holidays, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated at checkout.
Any additional shipping fees (if applicable) will be clearly displayed before completing your purchase.
5. Taxes and Duties
As a Lithuania-based business, we pay taxes in Lithuania and handle VAT compliance according to EU export regulations.
At this time, we do not collect US sales tax as we do not meet US sales tax nexus thresholds.
6. Shipping Confirmation
You will receive an order confirmation email after placing your order.
Please note: We do not send additional shipping updates or tracking emails.
7. Damages and Lost Packages
ImaginatioShop is not responsible for packages lost or damaged in transit.
If your order arrives damaged, please contact us at hello@imaginatio.shop within 7 days of receiving your order with photos of the damaged product and packaging.
8. Returns and Refunds
For details regarding returns and refunds, please refer to our Refund and Returns Policy.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at hello@imaginatio.shop.